, Salem, MA


October 17, 2012

A place to buy a place for everything

The Container Store opens Saturday in Peabody


The retailer is privately held, with a compounded annual growth rate of 24 percent since the first store opened in Dallas in 1978.

In 2007, Tindell led the process to sell a majority stake in the company to the Los Angeles-based Leonard Green & Partners, according to a company statement.

The 10,000 items The Container Store sells are meant to help people feel less fragmented.

“We kind of give you the gift of organization,” Tindell said. “In this day and age, we have to be organized to get done half of what we want to do.” About 85 percent of The Container Store’s customers are women. It tends to attract those with high incomes.

“The busier she is,” Tindell said of the company’s loyal customers, “the better the customer she is for The Container Store.”

In a sense, the store is not selling sleek shelving systems, drawers for your socks and tie racks that slide out from the shelf; it’s selling exuberance.

“It feels great to have a perfectly organized closet or garage,” Tindell said.

The store places an emphasis on customer service. Normally, retailers train their employees for eight to 10 hours, but The Container Store salesperson receives 272 hours of training.

“We are fanatics on customer service,” Tindell said. The reason is getting someone organized and helping them find the right toy box or system for a kids’ play area is “a creative process.” The company has made Fortune magazine’s list of “100 Best Companies to Work For” 13 years in a row.

The Container Store takes its time opening stores, with the idea of perfecting the ones it has instead of going for growth. It opens about six a year, Tindell said. Despite the sluggish economy, the retailer has seen a year-to-date sales growth rate of 19 percent. Tindell also has his ear to the ground when it comes to retailing as vice chairman of the National Retail Federation. He says The Container Store’s growth rate is about double that of other retailers.

Text Only | Photo Reprints

AP Video
Looming Demand Could Undercut Flight Safety Six Indicted in StubHub Hacking Scheme Trump: DC Hotel Will Be Among World's Best AP Review: Amazon Fire Adds Spark to Smartphones All Aboard! LIRR Strike Averted Microsoft to Cut Up to 18,000 Jobs Time Warner Rejects Murdoch's Takeover Bid Yellen Says Economy Still Needs Fed Support Cleveland Expects Economic Boom From Lebron Justice Dept. Fines Citigroup $7 Billion Justice Dept. Fines Citigroup $7 Billion Downside of Low Mortgage Rates? Less Selling Cupcake Shop Crumbs Shuttering All Its Stores San Francisco Prepares for Soda Battle Dow Breaks Record 17,000 GM Crash Compensation Could Top $1 Billion GM Won't Limit Crash Compensation Funds
NDN Video
Heartwarming 'Batkid Begins' Documentary is Tear-Jerker Orlando Bloom 'Takes a Swing' at Justin Bieber In Ibiza Pitch Invading Morons Cause Chaos - @TheBuzzeronFOX Sadie Doesn't Want Her Brother to Grow Up "Maxim" Hotness! See Jessica Alba's Sizzling Spread Two women barely avoid being hit by train Broken Water Main Floods UCLA Orlando Bloom and Justin Bieber Reportedly Came To Blows In Ibiza Meet the Man Behind Dumb Starbucks Chris Pratt Adorably Surprises Kids at a 'Guardians of the Galaxy' Screening NOW TRENDING: Peyton Manning dancing at practice "The Bachelorette" Makes Her Decision Thieves pick the wrong gas station to rob Golden Sisters on '50 Shades' trailer: 'Look At That Chest!' Staten Island Man's Emotional Dunk Over NYPD Car - @TheBuzzeronFOX GMA: Dog passes out from excitment to see owner Baseball Hall of Famers Inducted 'Hunger Games: Mockingjay Part 1' Sneak Peek Florida Keys Webcam Captures Turtles Hatching Morgan Freeman Sucks Down Helium on 'Tonight Show'
Comments Trcker