SalemNews.com, Salem, MA

Business

June 29, 2013

Auto Scanner: Phone charger doesn’t work in ’06 CRV

Q: I have a 2006 Honda CRV that we purchased new. We could not use our phone charger in the car from day one, but my husband could in his Honda Civic, and I could in my previous car, which was a Hyundai Elantra. The service department told my husband that it was a Verizon problem, and when my husband called the Honda headquarters, he was told the same thing. This did not make sense to me since we could use it in our other cars. I wish I had thought to contact you then! A few months later, my husband got a portable GPS and couldn’t charge that in the CRV either but could in his Civic. Since the GPS has nothing to do with Verizon, he talked to the service department again and they put in a new fuse and told him to put the charger in the receptacle but not to push it all the way in, and that this is a problem with the CRV models. We are very happy with the car in general and normally with the service department, but I am not sure what to make of this situation and their explanation. I would very much appreciate your feedback regarding this matter.

A: Here is how it should have gone. Bring the car into the shop and check the system. If power and ground are present, replace the receptacle with a factory unit. If the factory unit has a problem, then buy a new universal one at your local auto parts store and install the new part. Now all is well. If that were done, the customer would be happy and would return for service as needed and most likely return to the dealership when it is time to replace the vehicle.

Q: I purchased a used 2010 Grand Caravan from a Mitsubishi dealer in late 2010. I recently had to have the car towed to the dealer because it would not start (completely dead). The dealer charged me $145 and said the ground cable was loose at the transmission, and it took them awhile to find the problem. A week later, the same problem happened. The Mitsubishi dealer requested I tow it to a Dodge dealer because they had better diagnostic equipment for the Dodges. The Dodge dealer said the no start was caused by an aftermarket key that was programmed by the Mitsubishi dealer, which caused a failure of the control module. Also, a new genuine key had to be made. The Mitsubishi dealer says they use aftermarket key blanks all the time without problems. What are your thoughts on this problem?

Text Only | Photo Reprints
Business

AP Video
High Court to Hear Dispute of TV Over Internet After Fukushima, Japan Eyes Solar Power New York Auto Show Highlights Latest in Car Tech New York Auto Show Highlights Latest in Car Tech High-flying Tech Stocks a Concern for Investors "Heartbleed" Bug Puts Internet Security at Risk AP Tech Review: Samsung Galaxy S5 Toyota Recalls 1.8M Vehicles in the US Comcast Executive: 'Merger Not a Problem' Microsoft Ends Support for Windows XP Study: Airline Industry Complaints Drop in 2013 Study: Airline Industry Complaints Drop in 2013 Employers Add 192K Jobs; Rate Stays at 6.7 Pct Senators Press Barra About GM's Delay in Recall More Americans See Middle Class Status Slipping GM CEO Faces House Hearing on Recall NHTSA: GM Should 'Fix Vehicles Quickly' GM's CEO Testifies on Faulty Ignition Switches Owner, Families Share Cobalt Stories Jury Selection Begins in Apple-Samsung Case
NDN Video
Lupita Nyong'o Named People's 'Most Beautiful' Stephen Colbert Tells David Letterman His Plan for 'Late Show' Georgetown police officer filmed tripping students Viral: It's Not Pitbull - It's Amy Poehler! Recycling Highlights for Earth Day Peeps Launched into Outer Space NYPD's Twitter Request For Photos Backfires New HBO Go Commercials Capture Awkward Family TV Watching Raw: Leopard Bites Man in India Rise of the Milkbots Jenna Dewan-Tatum Strips Down TRENDING: Brian Williams Raps 'Gin and Juice' on ‘Tonight Show’ Middle School heroes rescue students from burning bus WHOPPER OF FISHING STORY: Florida man catches massive Mako shark Maks Chmerkovskiy's "DWTS" Meltdown The many faces of Mike Woodson Ape Builds A Fire And Toasts Marshmallows In Amazing BBC Video Manchester Utd sack manager David Moyes "RHOA's" Dramatic Brawl High school, College Drug Ring Busted In Montgomery County
Comments Trcker