"Transformation takes time," he said. We're in a marathon here. It's going to be four years, and we've got a very precise vision of how we're going to get there, and we're going to stick to our plan."
Whether Johnson will be able to bring JCPenney out of its slump remains to be seen, but many retail experts believe making the shopping experience easier and faster is a step in the right direction.
Story provided by ConsumerAffairs.