, Salem, MA


November 16, 2013

Auto Scanner: Power steering makes a whining sound

Q: My issue is my 2008 Honda Accord with 21,000 miles. We were away for five weeks on vacation, and when we returned and I used my car, the power steering was making a whining sound. I took it in for service and was told the racks were leaking. They added fluid. I was told the racks needed to be replaced (a very expensive job); that was three weeks ago, and no further leaking has occurred and no problems with the steering. Do you think the seals dried out temporarily and have re-swelled because of use?

A: I give you the prestigious award of diagnostician of the week. I believe you are spot-on with your diagnostics. I do recommend you keep an eye on the fluid level at least once a week. If the power-steering fluid feels gritty to the touch, has a burnt smell, or is brown in color, consider doing a power-steering flush with an additive. The low mileage on your 5-year-old car was a key factor in the dry seals. Consider having the rack reinspected over the next few weeks.

Q: I recently purchased a 2013 Chevy Volt, and within the first month, the heat stopped working. The dealership had to order a new heater, but they are out of stock throughout the country due to this same problem on many Volts. One week later, the car is still in the shop, and there is no date that they can give me for when the car may be ready. The dealership refuses to take the car back. What can I do here?

A: The heater problem with the Volt is a nationwide problem. I would say, from what I read, about 25 percent of the Volt owners are having no heat, and another 60 percent are getting poor heat. If the dealer does not perform in a specified amount of time, I suggest you call the Massachusetts Attorney General’s office and register a complaint. Because the driver’s comfort is paramount to safe driving, I would also complain to the National Highway Traffic Safety Administration. If enough people complain, it may start a recall for heater problems. I think you have been patient long enough, and now the dealer has to step up to the plate.

Text Only | Photo Reprints

AP Video
Looming Demand Could Undercut Flight Safety Six Indicted in StubHub Hacking Scheme Trump: DC Hotel Will Be Among World's Best AP Review: Amazon Fire Adds Spark to Smartphones All Aboard! LIRR Strike Averted Microsoft to Cut Up to 18,000 Jobs Time Warner Rejects Murdoch's Takeover Bid Yellen Says Economy Still Needs Fed Support Cleveland Expects Economic Boom From Lebron Justice Dept. Fines Citigroup $7 Billion Justice Dept. Fines Citigroup $7 Billion Downside of Low Mortgage Rates? Less Selling Cupcake Shop Crumbs Shuttering All Its Stores San Francisco Prepares for Soda Battle Dow Breaks Record 17,000
NDN Video
Heartwarming 'Batkid Begins' Documentary is Tear-Jerker Orlando Bloom 'Takes a Swing' at Justin Bieber In Ibiza Pitch Invading Morons Cause Chaos - @TheBuzzeronFOX Sadie Doesn't Want Her Brother to Grow Up "Maxim" Hotness! See Jessica Alba's Sizzling Spread Two women barely avoid being hit by train Broken Water Main Floods UCLA Orlando Bloom and Justin Bieber Reportedly Came To Blows In Ibiza Meet the Man Behind Dumb Starbucks Chris Pratt Adorably Surprises Kids at a 'Guardians of the Galaxy' Screening NOW TRENDING: Peyton Manning dancing at practice "The Bachelorette" Makes Her Decision Thieves pick the wrong gas station to rob Golden Sisters on '50 Shades' trailer: 'Look At That Chest!' Staten Island Man's Emotional Dunk Over NYPD Car - @TheBuzzeronFOX GMA: Dog passes out from excitment to see owner Baseball Hall of Famers Inducted 'Hunger Games: Mockingjay Part 1' Sneak Peek Florida Keys Webcam Captures Turtles Hatching Morgan Freeman Sucks Down Helium on 'Tonight Show'
Comments Trcker