A: Sorry, I have to agree with the dealer on this one. There are no factory service bulletins concerning this problem. There is not a check engine light leaving the technician with a path to follow. The problem has only happened once a week on average. One of the rules in my business is, “In order to fix the problem, we have to be able to duplicate the problem.” I do apologize, as I know this is not what you wanted to hear, but it’s the way it is.
Q: I Have a ’96 Buick Regal with 100,000 miles, which is due for multiple maintenances. What were you referring to in last week’s column as “BG transmission flush?”
A: Flushing the fluids in a car is very important if you hope to keep the vehicle going for a few hundred thousand miles. A BG transmission flush is very simply put: a flush of the transmission fluid using the BG flushing system. You can find a shop near you by going to www.BGfindashop.com.
Car Care Tip: When leaving your car at a service facility for repairs, make sure you give them a phone number to call you for authorization of repairs. If you change locations and won’t be at that phone, let the service facility know.
Larry Rubenstein is a master technician who owns a North Shore service station. His column appears every Saturday. Write to Larry at The Salem News, c/o Auto Scanner, 32 Dunham Road, Beverly, MA 01915, or send an email to email@example.com.