A: Besides replacing the cracked flex plate, they should have also replaced the torque converter while you were still under warranty. The torque converter bolts to the flex plate. If the torque converter is running out of round due to either a machining problem, a front pump problem, or missing studs and/or bolts in the bell housing, the flex plate will fracture. Although they fixed the crack, they never fixed the root cause of the problem. You may want to go back to the dealer with this letter for further repair. I don’t believe you should have to pay for the same repair over and over again. You may also want to have a Ford representative meet you at the dealership.
Car Care Tip: When did you check your spare tire last? The only thing worse than a flat tire is having a flat spare tire, as well. Make it a weekend chore to take five minutes and check the pressure of the spare, as well as the presence of a jack and lug wrench.
Larry Rubenstein is a master technician who owns a North Shore service station. His column appears every Saturday. Write to Larry at The Salem News, c/o Auto Scanner, 32 Dunham Road, Beverly, MA 01915, or send an email to email@example.com.