SalemNews.com, Salem, MA

Business

May 15, 2013

A sweet success

Jacqueline's Gourmet Cookies has grown from 3 employees to 75, and expects to add another 35 jobs at its Salem facility

(Continued)

“When we moved from Everett, we really had three employees,” Marc said.

Good customer service, and reinvesting in equipment and in good workers are what makes Jacqueline’s thrive, Marc said. For example, the company has a mother’s hours program that allows for flexible work schedules.

“We try to make it easy for our employees, and if we can accommodate them in such a way, we do,” Marc said. A grumpy workforce can lead to less than tasty cookies, given that making and baking cookies is a science, and recipes need to be exact.

“If they are not on, you will see it in the product,” Marc said.

The company is close to adding a customer that would allow it to run a second shift. Within the next three years, Hazel said the company could add 35 or more employees because of that added shift.

The company even has a growing international presence, with a few accounts in China.

Bialecki said that shows things are still being made in the Bay State.

“We know, in fact, that there continues to be a very active Massachusetts manufacturing industry,” Bialecki said, “and it’s in all different kinds of products. And actually food is a big part of what we do, still.”

Bialecki later asked if the Hazels are constantly thinking of new cookie recipes.

“Every day,” Marc Hazel said.

“That’s my job,” Jacqueline Hazel said.

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Staff writer Ethan Forman can be reached at 978-338-2673, by email at eforman@salemnews.com or on Twitter at @DanverSalemNews.

 

 

 

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