SalemNews.com, Salem, MA

Business

February 13, 2013

Business calendar

(Continued)

Supervisors’ Connection, 8 to 10 a.m., North Shore Community College, Institute for Corporate Training and Technology, 100 Cummings Center, Suite 121E, Beverly. Topic: “What Does Employee Engagement Really Mean,” facilitated by Hinda Sterling. Program will introduce attendees to techniques that will help achieve meaningful engagement from employees. $39/person, includes continental breakfast. Registration at 978-236-1242 or daderoch@northshore.edu.

Thursday, Feb. 28

Focus on Nonprofits: Customer Service for Government Agencies and Nonprofits, 8:30 to 10:30 a.m., Enterprise Center, Salem State University, 121 Loring Ave.. Excellence in customer service is as critical in the nonprofit and public sectors as it is in the for-profit world. Treating various audiences (donors, supporters, service recipients) well means actively listening to them, going out of the way to help them, delivering a quality product or service, encouraging complaints and handling them. Salem State University’s police chief, Gene LaBonte, will talk about customer service excellence and share his experiences from the public sector perspective. LaBonte will also share strategies and tips to help one’s organization achieve customer service excellence. Free. Register at http://enterprisectr.org.

BackTalk Toastmasters Club meeting, 7 to 9 p.m., Brooksby Village, MacIntosh Building, 100 Brooksby Village Drive, Peabody. Learn how to speak and communicate with confidence by practicing in a supportive environment. 978-587-3874 or karenfmenor@gmail.com. Group meets on the second and fourth Thursday of every month.

Saturday, March 2

Ninth annual Health and Wellness Expo, 10 a.m. to 4 p.m., Northshore Mall, 210 Andover St., Peabody. Beverly, Salem and Peabody Chamber of Commerce’s health and wellness members will showcase their products and services. Free/chamber members, $20/nonmembers. Reserve a spot at info@beverlychamber.com. www.beverlychamber.com.

Tuesday, March 5

North Shore Business Expo, 8 a.m. to 4 p.m., DoubleTree Boston North Shore Hotel, Grand Ballroom, 50 Ferncroft Road, Danvers. North Shore Chamber of Commerce’s expo features more than 100 exhibiting companies. Tickets at www.northshorechamber.org/2013expo or 978-774-8565.

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