SalemNews.com, Salem, MA

Business

August 24, 2013

Auto Scanner: Are bad oxygen sensors to blame?

(Continued)

A: I have to agree with the dealer on this one. There are no factory service bulletins concerning this problem. There is not a check-engine light leaving the technician with a path to follow. The problem has happened only once a week on average. One of the rules in my business is “in order to fix the problem, we have to be able to duplicate the problem.” I do apologize; I know this is not what you wanted to hear, but it’s the way it is. I would ask the dealer if he has a recording device you can plug into your car’s computer port to record all driving events. If the dealer has this available, he will be able to look at the recording to see exactly what was happening at the time of the stall.

Car Care Tip: When going through a car wash, ask for a receipt. If, after you get home, you find the car is not satisfactory, a return pass through the wash tunnel should be no charge to you, as long as you have a receipt to show.

Larry Rubenstein is a master technician who owns a North Shore service station. His column appears every Saturday. Write to Larry at The Salem News, c/o Auto Scanner, 32 Dunham Road, Beverly, MA 01915, or send an email to scanauto@aol.com.

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