NSCC’s Supervisors’ Connection: Creating Stellar Customer Service, 8 to 10 a.m., North Shore Community College, Institute for Corporate Training and Technology, 100 Cummings Center, Suite 121E, Beverly. Customer service starts within an organization as part of the organization’s culture. Developing such a culture provides the means for the unfolding of successful customer service interactions and relationships. Facilitator Ginny Maglio will present models and philosophies as the foundation for building customer service success. $39 admission fee includes continental breakfast. Registration and details at 978-236-1200 or email@example.com.
Crowdfunding, 7 to 8:30 p.m., Enterprise Center, Salem State University, 121 Loring Ave., Salem. What is crowdfunding? Learn more about crowdfunding and why it is popular. Hear how CinemaSalem’s crowdfunding campaign raised more than $68,000 to enable the theater to convert to a new digital cinema system. Find out the positives, negatives, and lessons learned. Speakers: Michael Durwin, interactive creator director and digital media strategist; and Paul Van Ness, owner of CinemaSalem. Free. Details and registration at http://enterprisectr.org/workshops/crowdfunding-a-new-way-to-finance-your-business/.
Thursday, Oct. 24
Toastmasters Club of Beverly Meeting, 7:30 a.m., Acapulco’s Family Mexican Restaurant, Cummings Center, Beverly. The Toastmasters Club of Beverly will meet. Contact Roberta at 617-755-6331, or visit www.beverlytoastmasters.org for more information.
Lunch & Leads, noon to 1:30 p.m., Century House Restaurant., 235 Andover St., Peabody. Peabody Area Chamber of Commerce sponsors this event for attendees to sample the menu of a member restaurant and meet with other chamber members. Come prepared to share a 60-second elevator pitch. $17 PACC members, $30 nonmembers. Advance reservations required at www.peabodychamber.com.
BackTalk Toastmasters Club meeting, 7:15 to 9:15 p.m., Brooksby Village, MacIntosh Building, 300 Brooksby Village Drive, Peabody. Learn how to speak and communicate with confidence by practicing in a supportive environment. firstname.lastname@example.org.
Friday, Oct. 25
North Shore Business Forum: Steve Lomasney, 7:30 a.m., Danversport Yacht Club, 161 Elliott St., Danvers. Former Red Sox catcher Steve Lomasney will speak about his journey from playing professional baseball to becoming a business owner. $11 admission includes continental breakfast. www.nsbforum.org.