Dear Abby: I have a pet peeve and it’s an aggravation I encounter frequently. For some reason, people do not understand hours of business. Our hours are always clearly posted, so PLEASE don’t knock on the door before the business is open.
My personal irritant has to do with closing time. When the sign says we close at 9 p.m., it means the doors lock at that time. It does NOT mean that if you can slide in the door 30 seconds before closing that we must stay and serve your needs for however long you are present.
If you can’t complete your business at or before closing time, then come back tomorrow or find a business that stays open later. There are still a lot of duties to be finished after the last customer leaves and before we can go home.
Had A Long Day, R
:Dear Had A Long Day: Not only was it a long day, it appears to have been a bad one. If it wasn’t, you wouldn’t have forgotten that the most important thing in running a business is customer service. This sometimes can mean bending the rules.
If you find this too difficult, you can always refuse to open your door early and “remind” anyone who enters just before closing that you lock your door promptly at the posted hour for the reason you stated. Individuals who want more personalized service are, indeed, free to shop at stores with more flexible hours. (And they will.)
Dear Abby is written by Abigail Van Buren, also known as Jeanne Phillips, and was founded by her mother, Pauline Phillips. Write Dear Abby at www.DearAbby.com or P.O. Box 69440, Los Angeles, CA 90069.