Dear Abby: PLEASE remind your readers that it is the job of retail workers to help customers. We are not “liars” or “stupid” because our store happens to be out of a toy that an angry parent “must” have this holiday season. It is amazing how this year’s hot toy item can turn parents into monsters.
I had one parent ask me after finding out that we were out of stock on a certain toy, “What am I supposed to do now?” I suggested looking online, but what I really wanted to say was, “Take your kids to help out at a homeless shelter so they can count their blessings!”
Santa’s Helper In Iowa City
Dear Santa’s Helper: I’ll remind them, but the parents you describe are under pressure because they don’t want to disappoint their kids. To the panicked parent who asks, “What am I supposed to do now?” you could respond by saying, “Now you go to Plan B.” Then suggest some other toy the child would like — even though it’s not his or her No. 1 choice. While I think the comment you would like to make (but keep suppressing) is an excellent suggestion, it would not be an appropriate one to make in a situation like this.
Dear Abby is written by Abigail Van Buren, also known as Jeanne Phillips, and was founded by her mother, Pauline Phillips. Write Dear Abby at www.DearAbby.com or P.O. Box 69440, Los Angeles, CA 90069.