Following state Department of Public Utilities regulations, Danvers Electric can pursue collections 45 days after a bill is due for residential customers. Commercial establishments do not fall under the same guidelines, he said.
“We follow pretty much the same rules” for both residential and commercial customers, said Marshall, who declined to discuss specifics of the restaurant’s bill.
“Shutting the electricity off is the process of last resort,” Marshall said. “We try to work with the customer as best we can.”