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Nation/World

June 28, 2014

VA review finds 'significant and chronic' failures

WASHINGTON — In a scathing appraisal, a review ordered by President Barack Obama of the troubled Veterans Affairs health care system concludes that medical care for veterans is beset by “significant and chronic system failures,” substantially verifying problems raised by whistleblowers and internal and congressional investigators.

A summary of the review by deputy White House chief of staff Rob Nabors says the Veterans Health Administration must be restructured and that a “corrosive culture” has hurt morale and affected the timeliness of health care. The review also found that a 14-day standard for scheduling veterans’ medical appointments is unrealistic and that some employees manipulated the wait times so they would appear to be shorter.

The review is the latest blistering assessment of the VA in the wake of reports of patients dying while waiting for appointments and of treatment delays in VA facilities nationwide. The White House released a summary of the review following President Barack Obama’s meeting Friday with Nabors and Acting VA Secretary Sloan Gibson.

The review offers a series of recommendations, including a need for more doctors, nurses and trained administrative staff. Those recommendations are likely to face skepticism among some congressional Republicans who have blamed the VA’s problems on mismanagement, not lack of resources.

The White House released the summary after Obama returned from a two-day trip to Minneapolis and promptly ducked into an Oval Office to get an update on the administration’s response to the VA troubles from Gibson and Nabors.

“We know that unacceptable, systemic problems and cultural issues within our health system prevent veterans from receiving timely care,” Gibson said in a statement following the meeting. “We can and must solve these problems as we work to earn back the trust of veterans.”

Rep. Jeff Miller, the Republican chairman of the House Veterans’ Affairs Committee, said the report was a late but welcome response from the White House and vowed to work with the administration to fix the system.

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