To the editor:
I recently returned to my hometown here after a 25-year absence.
On Oct. 23 I went to the Registry of Motor Vehicles office in Beverly to have my license and the Arkansas tags on my truck changed to Massachusetts. I went in, stood in line, received a number to go to the license plate section, and was informed I needed to have four items. I was missing one, and had to return home to retrieve my birth certificate.
I was informed by the first, very helpful lady that when I returned I should just walk up to an empty window since I had already taken a number and had to fill out the forms and retrieve my birth certificate. When I returned, I went back to the Customer Service representative to make sure I was doing the right thing by just going up to the window and asking for a ticket for my license while I took care of my plates.
This lady, also very helpful, pointed to a window and told me to go right over. I did as I was told.
But when I reached that window, the lady behind the counter was very unpleasant. I was astonished to be treated this way!
She informed me that she had not called a number yet, and that I was to wait my turn and "go have a seat."
Yes, she got me pretty upset, but I just smiled and informed her I was told by the lady in Customer Service to go to her window.
Her response: "Whatever. I don't care. What do you want?"
What I wanted was, to yell and scream at her for being so rude! While doing the paperwork and typing my information into the computer, she asked me what other name the bank that holds the lien on my truck goes by, and I told her. She repeated the question a second time, and I repeated my answer a second time. She then stopped and looked at me, asking if I knew what other name this bank went by, and I told her quite pointedly that I'd answered her question and that she needed to read the papers I'd handed to her because if she had done that she would have seen there was a one-word difference! She huffed over my response to her and went about her business.
At this time, I was ready to just walk over to the Customer Service lady and ask her for the office manager, but decided I would not do that and instead write this letter so others would know of my experience with this woman at the Beverly Registry of Motor Vehicles!
I have always been proud of my home state, but after my experience with that woman, I am completely appalled at how this department allows someone to act like that!
I didn't gripe when I was charged $90 for my license to be transferred from Arkansas to Massachusetts, nor did I gripe about paying $118.50 for a license plate for my vehicle. But I will gripe about attitude!
If a person is that rude, maybe it's time she finds another job out of the public eye!
I'd hear about RMV employees with bad attitudes, but was led to believe things had changed. I sure didn't experience a change with that employee!
Ann Gregory
Beverly
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