“I can’t believe how good the radio comes in,” Essex police Chief Peter Silver told our sister paper, The Gloucester Daily Times. “Times not long ago (pre-dispatch center), we had trouble reaching our own station.”
The improvements in service — those expected, and those already in evidence — are a strong argument in favor of the center. It is just as important, however, that those running the operation continue to address any glitches quickly and transparently. The success of the endeavor depends on it.