, Salem, MA


February 14, 2013

Our view: Postal decision hits most loyal customers


The rise of online communication and electronic bill paying has certainly impacted the Postal Service’s core mission. There is no way to get this horse back into the barn, and the post office clearly recognizes that. But changes such as the cancellation of Saturday service is drastic, when in fact the root problems lie far deeper within the Postal Service’s management.

We don’t have a lot of faith in Congress doing the right thing, but in this case, we’ll hold out a sliver of hope. Congress needs to relax the restraints that have turned the Postal Service into a benefit-fattened agency and help it become a more efficient customer-centered enterprise.

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